"…we write to thank you for your Company’s commitment to complete the works successfully. We found your involvement, from the very first involvement through to completion in the scheme invaluable and thank you for your every assistance to ensure that the capping off of the cast iron pipes were completed in a timely, professional and safe manner. Although we found ourselves in a difficult situation, and particularly with the introduction of the second pipe, your advice given was always communicated well and allowed us to make more educated decisions and to keep our Client informed at all times."